Archive for the 'frustration' Category

silence

I’ve gone silent.  It’s not that I’ve had nothing to say, just that there seems to be little time to say it.  Maybe that’s a lie.  Maybe its not a lie.

As I get older, I find that its more and more difficult to find times of silence.  Even when everything seems to be silent, there is a dull hum that often times sounds like a roar.  The heat runs.  The heat stops running.  A plane flies over head.  A car goes by.  Greyson cries out in the middle of the night.

Last week we went to visit my wife’s family in Charlotte, NC.  I don’t think I can count a minute of silence on the whole trip.  

I want to find a place where I cannot hear any man made sounds.  Can you tell me where that is?

lines found on a lost hard drive

After the Fire Fades

In the unquiet mind of misery
thoughts dash and dart
during the night. Sleep
becomes fitful, stopping, starting,
ending, as morning comes too early.
Even the birds are confused
singing spring songs in November.
The train rumbles in the distance.
Heartburn wakes me at 4:30, or
another nightmare. I am living
the nightmare. It’s the Big Chill,
without being funny. We are only
in our thirties. When did this start happening?
I am driving to see a friend who is dying.
Other friends will be there. Maybe it won’t
hurt as much as I think. It will. It does.
I’m reminded of other deaths

Kelli’s sick.
What do you mean?
Kelli’s sick, cancer.
Cancer? What kind?
Breast Cancer.

(Mom has breast cancer,
Kathy had breast cancer,
They are fine)

What do the doctors say?
Five years, maybe less.
Speechless I sit on the bed.

Riley has black hair.
Kelli’s hair is gone. She wears a wig now.
Riley, three months and content
in the arms of a big stranger.
He cries knowing Riley may never know her mom.

How is Kelli doing?
She’s doing good.
Don’t’ ask, Don’t tell.

In the funeral home,
two survivors meet one.
Thank you for coming
to my father’s funeral.

Trout walks for Avon. The girls,
Dave and I Unload baggage.
Five trucks of baggage. 250 walkers
bags. My muscles ache for days.

Sitting around the fire, we chat.
Even now Kelli is terminal,
but we don’t know
She tires easily.
When I met her
We danced to 6AM.
Not even five years
have past.

Driving from the airport again:
Kelli’s been having seizures. Jamie can’t
work any more. We are going up Friday night
to make pottery.

We can’t go tonight.
She is not doing well.
What do you mean, not doing well?
Difficulty breathing.

How’s Kelli doing?
Not good, A matter of days.
We need to go see her.
I know, we’re going tomorrow.

I am driving to see a dying friend.
Better call Shawn. Voice-mail.
This is an awful thing to leave on voice-mail
I’m sorry.
Sixty degrees, sunny and cold.
The angle of the sun gives a false sense
of warmth this time of year.
I haven’t even thought of tears
until Shawn calls back.
I know this must be hard for you.
Choked up. I breath heavily
wishing to go back to Bethesda before
when things weren’t so wrong.

My god, she is sick. You can’t,
don’t, won’t cry in front of her
she might not know. she knows
don’t be stupid.
Dennis warbles hello.
Sparkle, smiles she lights up
she knows us, but can’t get the
blanket arranged on the couch.
She struggles stubbornly, Sit down
Kel, Can we get you anything.
She sleeps. No words are spoken.
Riley has blond hair now, curly and wild.
She’s two, or almost two.
Kelli smiles at the child. She gets up
talks to her daughter. Riley knows
where her esophagus is.

We have to leave. Hugs and kisses.
I whisper, I love you. She loves me too.
We know. We share the misery.
Dennis is crying in the kitchen.
Tears stream down our faces. We pull it
together, together.

Better call mom.
Did you write something once about a match?
What? Why even spark the match?
Maybe. Mary Furlong gave Matthew
This paper and said,
I think this is Damien’s.
It looks like your handwriting.
Mom reads a poem long lost, forgotten.
Powerful words for a seventeen year old.
There must be an afterlife. Something more.
Life sparks and burns with fury, then flickers
and fades, if theres’ nothing more
why even strike the match?
Do you think Dad will be waiting for her?

  (Dad, Kelli’s coming. Take care
  of her for us. I know you will.
  We’re taking care of mom and Jamie.
  We’ll see you at the big one after
  the fire fades.)

-DED, 2002

Home Depot Saga Continued

A few days ago I wrote about my recent experience with Home Depot. This is the update.

We never heard back from Non Stop Delviery about our chairs. My wife called them today three times, finally she got to a manager who told her that they would be ordering a new set of chairs for us and would advise us as to when they’d be delivered. Unfortunately, there was no email confirmation or even a claim number that they gave us. So, I decided to call Home Depot again.

I got a totally different story this time. I was told that I should have never been told to contact the shipper directly. Well, duh, of course not, I was doing business with the Depot, not Non Stop Delivery. I was also told that they’d do a RMA for me on the spot and could offer me a discount on a new set of chairs. Of course, I have to order them from the online group and they’ll be shipped by the same shoddy shipper as before.

I ordered them and the whole thing will end up costing me about 40 bucks less than the original order, which is nice, but I’m still incredulous.

Here are some things that still annoy me:

  1. The first guy at HD that I talked to said his name was Curtis. Curtis told me his agent id was 13. The woman that I spoke with tonight (who was significantly more interested in helping me from the get go) had an ID that was 6 digits long. Curtis needs to get his sorry ass fired.
  2. Any business you do with HomeDepot.com cannot be addressed in the store. I asked the agent I talked with tonight if they were two differnet companies. Her initial repsonse was yes. I then asked if they had the same CEO. Silence. Guess they are not two different companies after all. This forced me to do the re-order through Homedepot.com to get my discount. So I’m still looking at 10 to 14 days before my chairs might show up. The original order was on 6 July 2008. I could potentially not seem my order completed before 5 August 2008. That flat out sucks.

I’m going to continue to fight the good fight against HD by making contact with their corporate offices tomorrow. And next time, I’m going to Lowes - or better yet to my local hardware store Clements.

Home Depot Frustration

A few weeks ago, we made the decision that it was time to get some furniture for the deck. We had been hemming and hawing on this for over three years (pretty much ever since we moved into the house) and finally settled on a wrought iron set from Home Depot.

Now, since I don’t have a truck, picking up a table and four chairs was going to be a problem. I’ve abused my friendship with folks who have trucks enough over the years, so I decided to cough up the freight costs ($65) and have them delivered.

I ordered them on 6 July. The Depot shipped them on 9 July, from Alabama, via some no name shipper Non Stop Delivery. They finally showed up yesterday, almost. When the delivery got here, I had a table and two chairs. The driver tried to tell me that that was all I ordered. I explained that I’d actually ordered 2 sets of chairs (2 to a box). She called the warehouse, and they said they didn’t have the second set of chairs. So I noted the discrepancy on the receipt, made a copy and took my 2 chairs and table to the deck.

After getting things settled down for the night, I called the Depot’s customer service number. The essentially told me to call the shipper and gave me some phone numbers. The first one went to some dude name Mike’s voicemail. Mike doesn’t even create his own outgoing message, so I assumed that he’d be worthless. I tried the second number they gave me.

I got a hold of someone there who was happy to help me, though at first she told me that the Depot had only shipped one set of chairs. Fortunately, I have the packing slip which shows 2 sets. I told her that I had it and she said she’d call the warehouse.

Two hours later, I get a call back, the chairs are at “a” ware house, but not theirs, in Baltimore. She doesn’t know when they will be at “their” ware house, but when they get there, I will get a call.

So the lesson learned here is, bug your friends for thier truck and save yourself $65 on shipping.

News Boycott

Yesterday I heard the most disturbing report on the radio that I’ve ever heard in my life. A man in Virginia forgot to drop his 21 month old son off at daycare on Tuesday of this week. He also forgot that he had his 21 month old son in his car on his way to work. He left his son in the car all day. His son died a tragic and (I’m sure) horrible and painful death trapped in the car. I’m sure the father is significantly more horrified than I am. However, I have not been able to get this out of my head since I heard it. I’m stricken with grief for the family. There are so many failures in this story its unfathomable. Why didn’t someone form the daycare facility notice that the boy wasn’t there and call one of the parents? How can you forget that you have your child in the car seat behind you? Why didn’t someone notice a child trapped in a car in a parking lot until 5:00 PM?

My mind is so wrapped around the axil on this one that I couldn’t sleep last night.

Nothing good is ever reported in the news. Nothing. I’m tired of hearing nothing but horrible things in the news. So, I’m not listening to the news for at least a week. I’m also not reading any papers, or watching any news casts for a week.

Interestingly enough, we coincidentally recieved a solicitation for a magazine called “Ode” yesterday, which claimed that nothing ever good is reported in the news and that the magazine is a magazine for Intelligent Optimists.

I want to be an optimist.

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