A buddy pointed me to this awesome link on Flickr

observations from suburbia
A buddy pointed me to this awesome link on Flickr

A few days ago I wrote about my recent experience with Home Depot. This is the update.
We never heard back from Non Stop Delviery about our chairs. My wife called them today three times, finally she got to a manager who told her that they would be ordering a new set of chairs for us and would advise us as to when they’d be delivered. Unfortunately, there was no email confirmation or even a claim number that they gave us. So, I decided to call Home Depot again.
I got a totally different story this time. I was told that I should have never been told to contact the shipper directly. Well, duh, of course not, I was doing business with the Depot, not Non Stop Delivery. I was also told that they’d do a RMA for me on the spot and could offer me a discount on a new set of chairs. Of course, I have to order them from the online group and they’ll be shipped by the same shoddy shipper as before.
I ordered them and the whole thing will end up costing me about 40 bucks less than the original order, which is nice, but I’m still incredulous.
Here are some things that still annoy me:
I’m going to continue to fight the good fight against HD by making contact with their corporate offices tomorrow. And next time, I’m going to Lowes - or better yet to my local hardware store Clements.
I am constantly amazed at the crassness of some people. I rolled in to use the men’s room in the office today to find the toilet bowl filled to the brim, un-flushed. Now this was at 7:25 AM, the lights were off in the bathroom. I’m guessing that someone left that present last night.
Who uses the facilities and doesnt flush, besides 4 year olds?
It’s been 16 months since we first made the decision to migrate from one vpn vendor to another. The design is complicated to be sure, but the end result is a fully redundant vpn solution that utilized routing protocols to ensure maximum uptime. (Hows that for BusinessSpeak 2.0)
My colleagues across the pond were supposed to install thier new infrastructure by December 31st 2007. Not one set of boxes was installed. We (I) provided ample guidance including complete config templates for the installation. Still nothing.
A few weeks ago, word came down that one of our european offices was moving. We have been agressively migrating off our old platform this year (with breakneck speed and minimal caution in my opinion) and have nearly replaced all our domestic boxes. Word was that the crew across the pond was planning on deploying the old solution again. Management thought that was an exceedingly bad idea since we are actively migrating away from it. Good call on management’s part.
Here’s where hair caught on fire.
I stood up the new boxes and pinned up VPNs in a non-standard inter-vendor solution a few weeks ago for my fiercely independent bretheren across the pond. Now, their main set of boxes is so over taxed because of ridiculously complicated an archaine deployment practices (packets are litterally manipulated 3 and 4 times as they cross the firewalls) and the reliance on 3DES (yes in 2008 they are still running 3DES) on the vpns. The boxes run at 99% CPU constantly.
I’m really surpised they have not caught on fire themselves.
So, not surpringly, at some point you reach the saturation point. At some point the last straw is placed on the camel’s back and it breaks. At some point the ballon bursts because you’ve put too much air in it. We reached that point.
The latest vpn is just too much for these boxes to handle. They’re choking. We know its not an interoperabilty issue or config issue, because the vpns to other boxes from this vendor are working fine from our new site.
So I get a call at 6:30 AM today. They’d like me to look at it. I say, “I’m pretty sure its a problem with the boxes in London. They’re running at 99% CPU. VPN is CPU intensive, especially when you are running 3DES.” I might as well have pissed into the wind. This must be a problem with the new vendor is the suspicion across the pond.
Nevertheless, I’ve convinced nearly everyone that we need to migrate the vpn to the new platform which is currently 99% IDLE in terms of CPU.
Of course it needs to be done immediately.
So I’ve been working up BGP configs and VPN configs since 7:00.
Oh, and its freakin raining again.
Webster defines competent as:
Incompetent is defined as:
I define competence as being capable of doing the job and incompetence as being incapable of doing the job.
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