Archive for the 'customer service' Category

Home Depot Saga Continued

Published 22.July.2008 business lunacy , customer service , disgust , frowns , frustration , home depot sucks , internet , karma , steadylife , stupidity 3 Comments

A few days ago I wrote about my recent experience with Home Depot. This is the update.

We never heard back from Non Stop Delviery about our chairs. My wife called them today three times, finally she got to a manager who told her that they would be ordering a new set of chairs for us and would advise us as to when they’d be delivered. Unfortunately, there was no email confirmation or even a claim number that they gave us. So, I decided to call Home Depot again.

I got a totally different story this time. I was told that I should have never been told to contact the shipper directly. Well, duh, of course not, I was doing business with the Depot, not Non Stop Delivery. I was also told that they’d do a RMA for me on the spot and could offer me a discount on a new set of chairs. Of course, I have to order them from the online group and they’ll be shipped by the same shoddy shipper as before.

I ordered them and the whole thing will end up costing me about 40 bucks less than the original order, which is nice, but I’m still incredulous.

Here are some things that still annoy me:

  1. The first guy at HD that I talked to said his name was Curtis. Curtis told me his agent id was 13. The woman that I spoke with tonight (who was significantly more interested in helping me from the get go) had an ID that was 6 digits long. Curtis needs to get his sorry ass fired.
  2. Any business you do with HomeDepot.com cannot be addressed in the store. I asked the agent I talked with tonight if they were two differnet companies. Her initial repsonse was yes. I then asked if they had the same CEO. Silence. Guess they are not two different companies after all. This forced me to do the re-order through Homedepot.com to get my discount. So I’m still looking at 10 to 14 days before my chairs might show up. The original order was on 6 July 2008. I could potentially not seem my order completed before 5 August 2008. That flat out sucks.

I’m going to continue to fight the good fight against HD by making contact with their corporate offices tomorrow. And next time, I’m going to Lowes - or better yet to my local hardware store Clements.

Home Depot Frustration

Published 18.July.2008 business lunacy , customer service , frowns , frustration , steadylife , stupidity 3 Comments

A few weeks ago, we made the decision that it was time to get some furniture for the deck. We had been hemming and hawing on this for over three years (pretty much ever since we moved into the house) and finally settled on a wrought iron set from Home Depot.

Now, since I don’t have a truck, picking up a table and four chairs was going to be a problem. I’ve abused my friendship with folks who have trucks enough over the years, so I decided to cough up the freight costs ($65) and have them delivered.

I ordered them on 6 July. The Depot shipped them on 9 July, from Alabama, via some no name shipper Non Stop Delivery. They finally showed up yesterday, almost. When the delivery got here, I had a table and two chairs. The driver tried to tell me that that was all I ordered. I explained that I’d actually ordered 2 sets of chairs (2 to a box). She called the warehouse, and they said they didn’t have the second set of chairs. So I noted the discrepancy on the receipt, made a copy and took my 2 chairs and table to the deck.

After getting things settled down for the night, I called the Depot’s customer service number. The essentially told me to call the shipper and gave me some phone numbers. The first one went to some dude name Mike’s voicemail. Mike doesn’t even create his own outgoing message, so I assumed that he’d be worthless. I tried the second number they gave me.

I got a hold of someone there who was happy to help me, though at first she told me that the Depot had only shipped one set of chairs. Fortunately, I have the packing slip which shows 2 sets. I told her that I had it and she said she’d call the warehouse.

Two hours later, I get a call back, the chairs are at “a” ware house, but not theirs, in Baltimore. She doesn’t know when they will be at “their” ware house, but when they get there, I will get a call.

So the lesson learned here is, bug your friends for thier truck and save yourself $65 on shipping.

December 2008
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